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LBCG Privacy Policy

LBCG takes your privacy seriously.  We are committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect and use the personal information you provide to us, and how we safeguard the privacy of such information.

Who we are

The data controller is LBCG (London Business Conferences Group).

LBCG is an established conference organiser registered in England and Wales.  Our registered address is: 2nd Floor, 64 Great Eastern Street, London EC2A 3QR.

This includes London Business Conferences, American Business Conferences and Canadian Business Conferences. 

If you have any questions about this Privacy Policy, or any concerns or complaints, you can get in contact by writing to the Chief Data Officer at the address above or email the Chief Data Officer at info@lbcg.com

How we collect data from you

There are several ways we may collect information about you. These include:

• when you provide it to us by getting in contact (phone/email/web)
• when you download content from our website
• when you place an order with us

Data Collected

This can include the following: name, phone number, email address, job title, company name, company address, payment details where relevant, geographical location of where you accessed our website, information about how you use/interact with our website, information from cookies (if you have consented to their use) and information about your computer or other electronic device (tablet and browser type). For more information on our use of cookies, please see below.

Our use of Data

Your information is used to process your purchases, deliver our services and contact you, as well as to improve the website experience for our users.

When you purchase from us, we may collect the following information: name, title, phone number, email address, billing address, company name.  If you don't provide this information, you won't be able to purchase from us or enter into a contract with us. In these instances, we process your personal data because it is necessary for the performance of a contract with you, or in order to take steps at your request to enter into a contract.

When you submit your personal details to us by any of the ways stated above, we assume that you would like to receive further information about future events relating to the business conference topic that you have enquired or purchased on the basis of legitimate interest unless you explicitly ask not to receive such information. You are able to opt-out of these communications at any time by clicking on the unsubscribe link on all marketing communications or by emailing info@lbcg.com and asking to unsubscribe.  You can also request all your contact details be removed from all our systems at any time.

When you register for an event, we will send you service messages relating to the event you have registered for.  In these instances, we process your personal data because it is necessary for the performance of a contract with you. 

Controlling the use of your data

Wherever you are required to submit Data, you will be given the options to restrict our use of that Data.  This may include the use of Data for direct marketing purposes of LBCG related products and services.

Who we share your data with

We will only share your data with third parties for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law or to enforce our legal rights.

Third party communications

LBCG will not disclose your details to third parties for the purpose of receiving communications from those third parties, including relevant business information, unless you specifically opt-in to this type of communication.

Service providers

Only when necessary to deliver our services and run our business, we share your information with various providers who will act as data processors. The providers of such services are carefully selected and GDPR compliant and will not use your data for any other purpose that for which it was originally intended.  These include:

• Telephone and email providers
• Payment processing providers
• IT service providers
• Hosting providers
• Mailing houses and print/fulfilment companies

Mailing, print and fulfilment companies

LBCG will only disclose your information to print and fulfilment companies who are conducting business on LBCG's behalf and only for an agreed purpose, such as marketing mailings. Data is securely encrypted and, once the purpose for which it was transferred is complete, it is deleted.

Payment information

LBCG does not store credit/debit card details nor does it share financial details with any third parties. However, it may (in appropriate circumstances) use certain other companies to provide services to you, such as a credit card processing company or a Direct Debit service. These companies do not retain, share, store or use personal information for any purposes other than to provide this service to LBCG

How long we retain your data

We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.

Purchases

When you purchase from us, we retain that information for a period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.

Enquiries

We will keep your information for as long is required to respond and complete your enquiry, and for a further 48 months, before deleting your information unless you interact with us again in that time frame.

Accessing your own Data

You have the right to ask for a copy of your personal Data held by LBCG.  This will be provided free of charge.

Security

LBCG respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Cookies

This Website may place and access certain Cookies on your computer.  LBCG uses Cookies to improve your experience of using the Website and to improve our range of products and services.  LBCG has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies.  By giving your consent to the placing of Cookies, you are enabling LBCG to provide a better experience and service to you.  You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This website may place the following Cookies:

Type of Cookie:

Strictly necessary cookies - these are cookies that are required for the operation of our website.  They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can choose to enable or disable Cookies in your internet browser.  By default, most internet browsers accept Cookies, but this can be changed.  For further details please consult the help menu in your internet browser.

You can choose to delete Cookies at any time, however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Links to other websites

This Website may, from time to time, provide links to other websites.  We have no control over such websites and are not responsible for the content of these websites.  This privacy policy does not extend to your use of such websites.  You are advised to read the privacy policy or statement of other websites prior to using them.

Changes to this privacy policy

LBCG reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following alterations.

You may contact LBCG by email at info@lbcg.com